Of course its personal, thats what makes (small) business great

businessWe may not have met Don Vito Corleone, but how many times have we heard the expression “It’s not personal, its just business” The context in which we hear this is usually one where the speaker is attempting to make us feel better about the bad news he or she has just delivered. Who amongst us has not heard at least one of the following:

  • “Your fired, it’s not personal, it’s just business”, or
  • “I have to put my price up 20%, it’s not personal it’s just business”,
  • “I can’t afford to provide that level of service to you anymore, it’s not personal, it’s just business”

Expressions like these are just an attempt on the part of the speaker to soften the blow.

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Do you really WANT control?


Lots of people say they behave in a certain way because they want to be in control, but do they? And are they?

There are plenty of times when I definitely do not want to be in control. Like when I am taking an airline flight for example. What I do want though is to have a level of control over the outcome, over the destination, over the safe arrival. With those things established I am quite happy to cede control of the journey to someone else.

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Doing Something is nearly always better than doing nothing

action-man-figureI bang on a lot about reluctance to change, change management, taking control, having the courage to act. In the end to be successful at any endeavour, you need to DO something. When I was a kid, a popular toy for boys was Action Man, an English answer to the American G.I. Joe. I never quite got the idea of dressing up a doll to help me dream of a more exciting life, but he had lots of fans, and a whole host of stuff you could dress him up in, because this bloke was a “Man of Action”, and I certainly get that.

Doing SOMETHING is nearly always better than doing NOTHING. Even if the something turns out to be the wrong thing, the experience you gain will likely allow you to find the right thing to do. Doing nothing teaches us nothing. It was Thomas Edison who said ““I have not failed. I’ve just found 10,000 ways that won’t work.” In most things in life and in business, we can’t know whether something will work until we try it, and if we don’t do the trying bit, the result is obvious.

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